DRAFT — legal review before launch

Complaints

Last updated: 16 October 2026. This is a plain-language placeholder. It will be replaced after legal review.

We want to hear from you

If something went wrong, tell us. Every complaint is logged and gets a reply.

  • We confirm we received your complaint within 2 working days.
  • We aim to resolve it within 5 working days.
  • If we can't, we tell you why and when you can expect an answer.

If you are not happy with our answer, you can escalate to the relevant ombud or regulator. [Details to be completed after legal review.]

Log a complaint